Freebie has never been dearer to me, may be taken for granted
attitude rules me more. Till the time one final day one of the big branded
outlet asked me, “If I required a bag to carry out my stuff”. I was as
surprised as when someone suddenly hits you without you being aware. Catching
on my expressions, the sale guy at the counter completed his sentence by saying,
“It’s chargeable, if you want one”. That was enough to make me get folds on my
forehead. Shopping in unchartered territory was far, as the chartered territory
was enough to make me think. Which ends up in me, sharing my twisted byte to
make it untwisted.
After the sweetness of my shopping, the sourness is sprinkled
with just letting me know that the carry bag is chargeable. No matter how many
zeroes are added to my bill the concession is far to be thought about. I &
I’m sure any one of us can pay, but the question is not of paying. Makes me
wonder why big brands, without getting into the name game would like the
experience of a customer end in a sour note. As I’m sure it leaves everybody
thinking on this new policy.
In nutshell when we as in customers are not asked while
designing the bag, why are we asked to shell out extra grands for the same?
Even If it has to be paid by the customer make it invisible to them & visible
in your costing per garment. Which will positively make your customer loyalty more
polished.
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